What is MHS GENESIS and how do I use it?
Quick Answer
MHS GENESIS is the DoD electronic health record and patient portal. Access it at patientportal.mhsgenesis.health.mil to view records, schedule MTF appointments, message providers, request prescription refills, and manage your health information.
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Key Takeaways
- MHS GENESIS is the DoD electronic health record used at all MTFs
- The patient portal lets you view records, schedule appointments, and message providers
- Access requires a Premium DS Logon, CAC, or ID.me account
- Only covers care at Military Treatment Facilities
Detailed Answer
MHS GENESIS is the Department of Defense's modern electronic health record (EHR) system that has replaced the older AHLTA and CHCS systems at Military Treatment Facilities worldwide.
What Is MHS GENESIS
- The DoD's single electronic health record system
- Deployed at all Military Treatment Facilities (MTFs)
- Provides a unified health record across all branches of service
- Includes a patient-facing portal for beneficiaries
Patient Portal Features
- View your medical records and test results
- Schedule and manage appointments at your MTF
- Send secure messages to your healthcare team
- Request prescription refills for MTF pharmacy
- View immunization records
- Access after-visit summaries
- Update personal health information (allergies, medications)
- View and pay medical bills
How to Access the Patient Portal
- Visit patientportal.mhsgenesis.health.mil
- Log in with a DS Logon (Premium), CAC, or ID.me account
- First-time users should request portal access at their MTF
- Available on desktop and mobile browsers
Setting Up Your Account
- Create or upgrade to a Premium DS Logon at access.dmdc.osd.mil
- Alternatively, create an ID.me account for identity verification
- Visit your MTF to request patient portal activation
- Proxy access available for parents of minor dependents
Benefits of Using MHS GENESIS
- Access your records anytime, anywhere
- Reduces phone calls to your clinic for routine requests
- Secure messaging is faster than waiting for a callback
- View lab results as soon as they are available
- Track your health history across different MTFs and deployments
Limitations
- Only covers care received at MTFs using MHS GENESIS
- Civilian provider records are not automatically included
- Some features may vary by MTF
- Prescription refills through the portal are for MTF pharmacy only
Troubleshooting
- If you cannot access the portal, verify your DS Logon level (must be Premium)
- Contact your MTF help desk for portal access issues
- Clear browser cache and cookies if experiencing technical problems
- Call the MHS GENESIS Service Desk at 1-800-600-9332
Helpful Tips
- Upgrade to a Premium DS Logon before trying to access the patient portal
- Use secure messaging to communicate with your care team for non-urgent questions
- Check the portal for lab results instead of calling the clinic
Related TRICARE Terms
Related Questions
How do I find a TRICARE provider?
Use the online provider directory on your regional contractor's website or call them directly for assistance.
Does TRICARE cover prescriptions?
Yes, TRICARE covers most prescriptions through military pharmacies, network pharmacies, and home delivery.
How do I register in DEERS?
Register in DEERS at any ID card office (RAPIDS site) with required documents including military ID, marriage certificate, or birth certificates.
What do most military families add to their TRICARE coverage?
Supplemental health insurance is the most common addition — it covers dental, vision, and out-of-pocket costs that TRICARE leaves uncovered. Life insurance and a legal will are also highly recommended.
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