How to request medical records from TRICARE?

Requesting medical records from TRICARE involves different processes depending on where the care was received. For care at military treatment facilities (MTFs), access your records through the MHS GENESIS patient portal (patient.mhsgenesis.health.mil) where you can view lab results, visit summaries, immunizations, and other clinical information. For complete copies of your MTF medical records, submit a written request to the Release of Information (ROI) office at the MTF where you received care, or submit a request through the National Personnel Records Center (NPRC) for archived records. For civilian provider records, contact the provider's office directly and submit a HIPAA authorization form requesting your records. Under HIPAA, providers must respond within 30 days of receiving a valid request. For pharmacy records, contact Express Scripts for your prescription history. When requesting records, specify the date range and types of records needed, provide a signed authorization form, include your contact information and mailing address, and allow adequate processing time. Service members transitioning out of the military should request complete copies of their medical records before separation, as accessing military records after separation can be more complicated and time-consuming.