Does TRICARE cover telehealth visits?
Quick Answer
TRICARE covers telehealth visits for medical and mental health care. Virtual visits have the same copays as in-person visits. Beneficiaries can access telehealth through their PCM, network providers, or approved telehealth platforms.
Related Video
Key Takeaways
- Telehealth is covered with the same costs as in-person visits
- Available for medical, mental health, and follow-up care
- Must use TRICARE-authorized providers
- Referral rules still apply for Prime beneficiaries
Detailed Answer
TRICARE provides coverage for telehealth and virtual care services, allowing beneficiaries to receive medical care remotely through video, phone, or secure messaging.
What Telehealth Services Are Covered
- Primary care consultations
- Mental health and behavioral health sessions
- Follow-up appointments and chronic disease management
- Prescription refills and medication management
- Urgent care consultations for non-emergency conditions
- Nutrition counseling and wellness coaching
How to Access Telehealth
- Through your Primary Care Manager (PCM) or assigned provider
- Network providers offering telehealth services
- Military Treatment Facilities (MTFs) with virtual appointment options
- Approved telehealth platforms through your regional contractor
Costs for Telehealth
- Same copays and cost-shares as in-person visits
- Active duty: No cost
- Active duty family members on Prime: Minimal or no copay
- Retirees: Standard cost-shares based on plan (Prime or Select)
- No additional technology fees charged to beneficiaries
Telehealth for Mental Health
- Individual and group therapy sessions
- Psychiatric evaluations and medication management
- Substance abuse counseling
- Crisis intervention services
- Particularly valuable for beneficiaries in rural or remote areas
Requirements and Limitations
- Must use a TRICARE-authorized provider
- Some services still require in-person visits (physical exams, lab work, imaging)
- Referral requirements still apply for TRICARE Prime
- Provider must be licensed in the state where the patient is located
- Secure, HIPAA-compliant platform required
Tips for a Successful Telehealth Visit
- Test your technology (camera, microphone, internet) before the appointment
- Find a quiet, private location for your visit
- Have your medication list and health questions ready
- Keep your TRICARE ID card accessible
Helpful Tips
- Ask your PCM if they offer telehealth appointments for routine follow-ups
- Use telehealth for mental health services if you live far from a provider
- Check with your regional contractor for a list of approved telehealth platforms
Related TRICARE Terms
Related Questions
How do I find a TRICARE provider?
Use the online provider directory on your regional contractor's website or call them directly for assistance.
Does TRICARE cover mental health services?
Yes, TRICARE covers mental health services including therapy, counseling, and psychiatric care with the same cost-shares as medical services.
What preventive care does TRICARE cover?
TRICARE covers annual physicals, immunizations, cancer screenings, well-child visits, and other preventive services at no cost with network providers.
What do most military families add to their TRICARE coverage?
Supplemental health insurance is the most common addition — it covers dental, vision, and out-of-pocket costs that TRICARE leaves uncovered. Life insurance and a legal will are also highly recommended.
See What's AvailableShare this page
Was this FAQ helpful?
Need personalized help with this?
Most military families leave benefits on the table. Our free 2-minute coverage check identifies gaps, finds potential savings, and gives you personalized recommendations.
Check My Coverage