Nurse Advice Line

The Nurse Advice Line (NAL) is a 24/7 telephone service staffed by registered nurses who provide health advice, symptom assessment, and care guidance to TRICARE beneficiaries. The NAL helps beneficiaries make informed decisions about when and where to seek medical care.

NAL services include: • Health symptom assessment and triage • Self-care instructions for minor conditions • Guidance on appropriate level of care (ER, urgent care, or routine appointment) • Appointment scheduling assistance at MTFs • Health education and information • Medication questions and guidance

When to call the Nurse Advice Line: • You have health symptoms and are unsure whether to seek care • You need after-hours health advice when your PCM is unavailable • You want guidance on appropriate self-care measures • You need help determining if your situation is an emergency

Contact information: • Phone: 1-800-TRICARE (1-800-874-2273) • Available 24 hours a day, 7 days a week • Services available in multiple languages

The NAL is a valuable resource that can help you avoid unnecessary emergency room visits while ensuring you receive appropriate care for your health concerns. All advice is documented and can be shared with your PCM for follow-up care.