Getewcords: Accessing the TRICARE Gateway to Care Portal
*Disclaimer: TRICARE.com is an independent reference site and is not the official TRICARE program. For official policy and the Gateway to Care (Getewcords) portal, visit TRICARE.mil.*
## Quick answer "Getewcords" is a common phonetic misspelling of **Gateway to Care**, the legacy term often used for the TRICARE Online (TOL) Patient Portal and its replacement, the MHS GENESIS Patient Portal. It refers to the secure online system where military beneficiaries schedule appointments, view lab results, and message their primary care managers (PCMs) within Military Community Hospitals and Clinics.
## In detail While users frequently search for "Getewcords," they are actually looking for the digital access points to the Military Health System (MHS). As of 2026, the transition from the old TRICARE Online system to the unified **MHS GENESIS** platform is complete across all military treatment facilities (MTFs) worldwide.
### The Role of the Patient Portal The "Gateway to Care" (MHS GENESIS) serves as a centralized hub for health information for those enrolled in TRICARE Prime or TRICARE Plus who receive care at a military hospital or clinic. Key functions include:
* **Appointment Management:** Real-time scheduling, canceling, and viewing of primary care appointments. * **Health Records:** Access to laboratory results, radiology reports, and immunization records. * **Secure Messaging:** Direct direct communication with your healthcare team without needing a phone call. * **Prescription Renewals:** Requesting renewals for medications filled at military pharmacies through Express Scripts.
### Contractor Support (2026) Accessing your records online is often influenced by your regional contractor: * **East Region:** Managed by **Humana Military**. * **West Region:** Managed by **TriWest Healthcare Alliance** (effective Jan 1, 2025). * **Pharmacy:** Managed by **Express Scripts**.
### Security and Access To access the "Gateway" via MHS GENESIS, beneficiaries must have one of the following credentials: 1. **DS Logon:** (Level 2 (Premium) account is required for health records). 2. **Common Access Card (CAC):** Generally for active-duty personnel. 3. **DFAS myPay Credentials:** Valid for certain users.
## Who this applies to * **Active Duty Service Members (ADSMs):** Required to use MHS GENESIS for all medical readiness and MTF appointments. * **Active Duty Family Members (ADFMs):** Specifically those enrolled in TRICARE Prime who utilize military clinics. * **Retirees and Families:** Those enrolled in TRICARE Select may use the portal if they have been seen at a Military Treatment Facility, though most of their care is through civilian providers. * **TRICARE For Life (TFL) Beneficiaries:** Only if they are registered for care at a military clinic (TRICARE Plus).
Common scenarios
### Scenario 1: Checking Blood Work (2026) Staff Sgt. Jones (Active Duty, West Region) has blood work done at the MTF at Fort Carson. Instead of waiting for a call, he logs into MHS GENESIS 48 hours later. He views his results for $0 out-of-pocket, as this is part of his TRICARE Prime benefit.
### Scenario 2: Renewing a Prescription Mary, an Army spouse in the East Region (Humana Military), needs a renewal for her asthma inhaler. She uses the MHS GENESIS messaging feature to request a renewal from her PCM. The PCM sends the script to the MTF pharmacy where Mary picks it up for a $0 copay (2026 rates for MTF pharmacy).
### Scenario 3: Scheduling a Flu Shot A retired Navy Commander enrolled in TRICARE Select uses the portal to find an immunization clinic at a nearby Naval Hospital. Because he is seen at an MTF, he pays $0 for the visit, avoiding the standard TRICARE Select office visit copay (which varies by Group A or B status).
## Related terms * **MHS GENESIS:** The new electronic health record system that replaced TRICARE Online. * **DS Logon:** A secure identity credential used to access various DoD and VA websites. * **PCM (Primary Care Manager):** The doctor or clinic responsible for coordinating a beneficiary's care. * **MTF (Military Treatment Facility):** An on-base hospital or clinic run by the Department of Defense. * **Express Scripts:** The pharmacy benefit manager that handles all TRICARE prescriptions.
## Sources * TRICARE Official Site: [TRICARE.mil](https://www.tricare.mil) * MHS GENESIS Patient Portal: [my.mhsgenesis.health.mil](https://my.mhsgenesis.health.mil) * Defense Health Agency (DHA): [health.mil](https://health.mil) * TriWest Healthcare Alliance: [triwest.com](https://www.triwest.com)