Naval Hospital Jacksonville: TRICARE Guide & Services

Naval Hospital Jacksonville (NHJAX) serves as the primary military treatment facility for the Florida panhandle and Georgia border region. It provides direct care to active duty service members, retirees, and their families through its main hospital at NAS Jacksonville and five branch clinics.

*Note: TRICARE.Com is an independent reference site and is not affiliated with the official TRICARE program or the Department of Defense. For official policy and the most current patient circulars, visit TRICARE.mil.*

## Quick answer Naval Hospital Jacksonville is a key military medical center in Northeast Florida that serves as the hub for TRICARE Prime beneficiaries assigned to NAS Jacksonville. It offers a full range of services including primary care, specialty care, and 24/7 emergency services, supporting approximately 55,000 enrollees across its main campus and branch clinics.

## In detail Naval Hospital Jacksonville operates under the Defense Health Agency (DHA) as part of the Jacksonville Market. In addition to the main hospital located on Naval Air Station Jacksonville, the command operates five Naval Branch Health Clinics (NBHCs) at the following locations: * NBHC Jacksonville (at the base) * NBHC Mayport * NBHC Kings Bay (Georgia) * NBHC Key West * NBHC Albany (Georgia)

### Services and Capabilities NHJAX is a full-service military hospital providing: * **Emergency Medicine:** 24/7 Emergency Department (Note: For life-threatening emergencies, always call 911 or visit the nearest civilian ER). * **Specialty care:** Cardiology, Orthopedics, Urology, Dermatology, and more. * **Family Medicine & Pediatrics:** The core of the TRICARE Prime enrollment experience. * **Maternity Care:** Comprehensive labor and delivery services.

### Access to Care and Costs Your costs at Naval Hospital Jacksonville depend on your TRICARE plan and beneficiary status. As a Military Treatment Facility (MTF), care delivered inside the hospital is generally the most cost-effective option.

### Pharmacy Services The NHJAX pharmacy uses the Express Scripts formulary. Beneficiaries can fill prescriptions at the main hospital or use the "ScriptCenter" kiosks at various branch clinics for 24/7 pickup of refills. Under 2026 rates, prescriptions filled at the NHJAX pharmacy have a **$0 copay** for all eligible beneficiaries.

### Contact and Regional Management Since NHJAX is located in the **East Region**, its regional contractor is **Humana Military**. Appointments can be made via the MHS GENESIS Patient Portal or by calling the central appointment line.

## Who this applies to * **Active Duty Sailors and Marines:** Assigned to NAS Jacksonville, NS Mayport, or NSB Kings Bay as their primary source of medical readiness. * **TRICARE Prime Enrollees:** Family members and retirees who have selected NHJAX or its branch clinics as their Primary Care Manager (PCM). * **TRICARE Select Beneficiaries:** Eligible for care on a space-available basis, though priority is always given to Prime enrollees. * **Medicare-Eligible Retirees:** Those using TRICARE For Life (TFL) can fill prescriptions at the NHJAX pharmacy at no cost, though specialty care is often referred to civilian providers via Medicare.

Common scenarios

**1. Active Duty Family Member (TRICARE Prime)** Sarah is the spouse of a Sailor at NAS Jacksonville. She is enrolled in TRICARE Prime with a PCM at Naval Hospital Jacksonville. In 2026, she pays **$0** for her annual wellness exam, **$0** for a referral to the hospital's dermatology clinic, and **$0** for her prescriptions filled at the NHJAX pharmacy.

**2. Retired Commander (TRICARE Select)** John is a retiree living in Orange Park, FL, using TRICARE Select. He prefers to see a civilian specialist for his heart condition. In 2026, he pays a civilian copay (typically around $38–$50 depending on the specialist), but he chooses to drive to the NHJAX pharmacy to pick up his maintenance medications for **$0**, saving the $16–$43 copay he would have paid at a retail pharmacy like Walgreens or CVS.

**3. Urgent Care Need on the Weekend** An active duty family member at NS Mayport develops a fever on a Saturday. Because they are enrolled at NBHC Mayport, they can utilize the NHJAX Emergency Department or call the Nurse Advice Line. Under TRICARE Prime rules in 2026, they should seek a referral before visiting a civilian urgent care center to avoid Point-of-Service charges.

## Related terms * **MHS GENESIS:** The unified electronic health record system used for appointments and messaging at NHJAX. * **East Region:** The TRICARE administrative zone including Florida; managed by Humana Military. * **PCM (Primary Care Manager):** The specific doctor or clinic at NHJAX responsible for your routine care and referrals. * **Space-Available Care:** Medical services offered to non-Prime beneficiaries only when there are open appointments after all Prime members are seen. * **DEERS:** The Defense Enrollment Eligibility Reporting System; you must be current in DEERS to receive care at NHJAX.

## Sources * **Naval Hospital Jacksonville Official Site:** https://jacksonville.tricare.mil/ * **TRICARE East Region (Humana Military):** https://www.humanamilitary.com/ * **MHS GENESIS Patient Portal:** https://patientportal.mhsgenesis.health.mil/ * **Defense Health Agency (DHA):** https://health.mil/