Accessibility Statement | TRICARE.com Reference Site | TRICARE.com

## Summary This Accessibility Statement outlines our commitment to making TRICARE.com usable for all visitors, including those with disabilities. As an independent reference site, we aim to meet WCAG 2.1 Level AA standards to ensure military families can access insurance information without barriers.

## Full text *Last updated: April 2026*

TRICARE.com is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to our independent educational platform.

### Independent Status Disclosure TRICARE.com is a privately owned website and is not affiliated with, endorsed by, or operated by the Department of Defense (DoD), the Defense Health Agency (DHA), or the official TRICARE program. For official government policy, please visit TRICARE.mil. Our goal is to present complex insurance information in a format that is readable and navigable for all users.

### Conformance Status The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

TRICARE.com strives to be conformant with **WCAG 2.1 level AA**. This means we design our pages to be compatible with screen readers, keyboard-only navigation, and high-contrast settings.

### Accessibility Features To achieve our goals, we implement the following features: * **Semantic HTML:** We use proper heading structures (H1, H2, H3) to ensure screen readers can navigate content logically. * **Alt Text:** Meaningful images include descriptive alternative text. Decorative images are marked so they can be ignored by assistive technology. * **Contrast Ratios:** We maintain a minimum contrast ratio of 4.5:1 for text and interactive elements. * **Keyboard Navigation:** All menus, links, and forms are designed to be navigable using only a keyboard. * **Plain English:** We prioritize clear, concise language to assist users with cognitive disabilities.

### Technical Specifications Accessibility of TRICARE.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: * HTML * WAI-ARIA * CSS * JavaScript

### Known Limitations Despite our best efforts to ensure accessibility of TRICARE.com, there may be some limitations. Below is a description of known limitations and potential solutions: 1. **Third-Party Content:** We may feature embedded maps or third-party tools (such as analytics or external feedback forms). We cannot guarantee the accessibility of these third-party components. 2. **Archived Documents:** Older blog posts or PDF downloads may not be fully optimized for modern screen readers. If you encounter a document you cannot access, please contact us for a text-based alternative. 3. **Historical Visuals:** Some legacy images or complex charts illustrating prior-year rate structures may lack full long-form descriptions.

### Assessment Approach TRICARE.com assesses the accessibility of this website through self-evaluation and regular testing using industry-standard tools such as Axe DevTools, WAVE (Web Accessibility Evaluation Tool), and manual keyboard testing.

### Feedback and Contact Information We welcome your feedback on the accessibility of TRICARE.com. Please let us know if you encounter accessibility barriers on our site so that we can correct them promptly.

When contacting us, please provide the URL of the material you tried to access, the problem you experienced, and the assistive technology you were using.

## Contact If you need assistance or wish to report an accessibility issue, please email our team at **hello@tricare.com**. We aim to respond to accessibility inquiries within two business days. Please note that we cannot provide personal medical advice or help with specific TRICARE claims, as we are an independent reference site. For claims assistance, contact your regional contractor (Humana Military in the East or TriWest Healthcare Alliance in the West).